Shipping Policy

At Glamgenics, we take our product shipment seriously and makes sure your orders arrive to you on time. Learn more about our shipping policy below.

DELIVERY TIME
Delivery process will only commence after payment verification.

Glamgenics offers PosLaju delivery option.
West Malaysia 2-5 working days (for remote areas, could take up to 8 days)
East Malaysia 4-7 working days ( for remote areas, could take up till 10 working days)

Please note that we are not able to provide a guarantee on the delivery time as we engage third party delivery service providers.

SHIPPING RATE
For the first 1kg, nationwide delivery will cost at a flat rate of RM10 for Semenanjung Malaysia and RM17 for Sabah and Sarawak.

TRACK YOUR ORDER
As soon as your order is shipped, we will send you a Shipment Notification email that your parcel is being shipped together with the tracking number. Please check your spam box / junk mail in case it’s there.
To track your order, you can use the following link; http://poslaju.com.my/track.aspx. Or you may wish to speak to a PosLaju customer service representative at 1300 300 300 or +603-50399000.

DELIVERY SERVICE PROVIDER
Glamgenics engages third party delivery service providers to handle all delivery orders. Glamgenics therefore has no control over the operating procedure by the third party delivery services. When there is a problem in the delivery process, please do notify us by sending an email to glamgenics@gmail.com. We will endeavour to assist you to the best of our ability to ensure that you receive your package.

SELF-PICK UP
Glamgenics does not provide a self-pick up location for your orders.